Global Business Etiquette or The ECO Guide to Careers that Make a Difference

Global Business Etiquette: A Guide to International Communication and Customs

Author: Jeanette S Martin

The breakneck speed at which business is "going global" requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication, where simple misunderstandings can jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.

Library Journal

This book is designed as a guide to help business people sent overseas on assignment work effectively and understand business etiquette in another part of the world. Martin (Univ. of Mississippi Sch. of Business) and Chaney (office management & management, Univ. of Memphis) have both written articles and given presentations on intercultural business communication. The book is divided into nine chapters, covering all aspects of the topic, from travel tips to language and business cards, socializing, nonverbal communicators, dress and appearance, cultural attitudes, dining and tipping customs, conversational norms and manners, and oral and written communication. Each chapter is subdivided by more specific headings, making the narrative easy to browse, and concludes with country-specific summaries for Canada, China, England, France, Germany, Japan, Mexico, the Netherlands, South Korea, and Taiwan, with some additional contact information provided (e.g., embassy phone numbers, official tourist board web sites). The narratives include case studies to illustrate specific issues that might arise. An extensive bibliography is included. Recommended for academic business collections as well as anyone anticipating a business trip abroad.-Lucy Heckman, St. John's Univ., Jamaica, NY Copyright 2006 Reed Business Information.

Table of Contents:

Preface and Acknowledgments     vii
Travel Customs and Tips     1
Language, Greetings, Introductions, and Business Cards     23
Socializing     35
Gestures and Other Nonverbal Communicators     51
Dress and Appearance     73
Cultural Attitudes and Behaviors     89
Dining and Tipping Customs     107
Conversational Customs and Manners     127
Oral and Written Communication Customs and Etiquette     145
Notes     161
Index     175

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The ECO Guide to Careers that Make a Difference: Environmental Work for a Sustainable World

Author: Enviromental Careers Organization

Developed by The Environmental Careers Organization (ECO, the creators of the popular Complete Guide to Environmental Careers), this new volume is unlike any careers book you've seen before. Reaching far beyond job titles and resume tips, The ECO Guide immerses you in the strategies and tactics that leading edge professionals are using to tackle pressing problems and create innovative solutions.

To bring you definitive information from the real world of environmental problem-solving, The ECO Guide has engaged some of the nation's most respected experts to explain the issues and describe what's being done about them today. You'll explore: Global climate change with Eileen Claussen, Pew Center for Global Climate Change; Biodiversity loss with Stuart Pimm, Nicholas School for the Environment at Duke University; Green Business with Stuart Hart, Kenan-Flager Business School at University of North Carolina; Ecotourism with Martha Honey, The International Ecotourism Society; Environmental Justice with Robert Bullard, Environmental Justice Center at Clark Atlanta University; Alternative Energy with Seth Dunn, Worldwatch Institute; Water Quality with Sandra Postel, Global Water Policy Project; Green Architecture with William McDonough, McDonough + Partners; and twelve other critical issues.

To demonstrate even more clearly what eco-work feels like on the ground, The ECO Guide offers vivid "Career Snapshots" of selected employers and the professionals that work there. You'll visit government agencies, nonprofit organizations and local advocates. You'll go inside environmental businesses like Wildland Adventures and Stonyfield Farms. And you'll learn from academic institutions like theNational Center for Atmospheric Research and the Gund Institute for Ecological Economics.

ECO also describes forty specific jobs that are representative of environmental career opportunities in the twenty-first century. It provides dozens of the best Internet resources.