Quality Function Deployment or Decision Technology

Quality Function Deployment: How to Make QFD Work for You

Author: Lou Cohen

A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool for creating globally competitive products - in software, hardware, services, and many other industries. This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits. Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning. In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. The book also covers QFD's relationship to the product development cycle, as well as its impact on various functions within an organization.

Booknews

Explains the fundamentals and advanced techniques of a structured planning system to incorporate the desires of the customers into the design of software, hardware, services, and other products. Provides details of the House of Quality, the most commonly used matrix and explores the potential for other matrices at every phase of product development. Also discusses organizational aspects such as establishing support, creating a schedule, and gathering customer data. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Table of Contents:

	Foreword
	Introduction	1
Ch. 1	What Is QFD?	11
Ch. 2	How QFD Fits in the Organization	23
Ch. 3	Getting Ready for the Details	45
Ch. 4	Overview of the House of Quality	68
Ch. 5	Customer Needs/Benefits Section	75
Ch. 6	The Planning Matrix	92
Ch. 7	Substitute Quality Characteristics (Technical Response)	123
Ch. 8	Impacts, Relationships, and Priorities	138
Ch. 9	Technical Correlations	152
Ch. 10	Technical Benchmarks	160
Ch. 11	Targets	166
Ch. 12	The Larger Picture: QFD and Its Relationship to the Product Development Cycle	179
Ch. 13	QFD in an Imperfect World	195
Ch. 14	Introduction to the Handbook	209
Ch. 15	Phase 0: Planning QFD	213
Ch. 16	Phase 1: Gathering the Voice of the Customer	253
Ch. 17	Phase 2 and Phase 3: Building the House and Analysis	296
Ch. 18	Beyond the House of Quality	309
Ch. 19	Special Applications of QFD	320
	Afterword	337
	Bibliography	339
	Index	341

Interesting book: Human Resource Management or Global Civil Society Volume One

Decision Technology: Modeling, Software, and Applications

Author: Matthew Liberator

Appropriate for a one semester Soph/Jr/Sr/MBA level course in Management Science, Quantitative Methods for Business, or Operations Research. Appropriate for courses/approaches where professors want to use full-strength, specific commercial software. The authors use spreadsheets for simple modeling of each concept, but then move quickly into Lingo, Expert Choice, and Extend.